iCrossing is a global digital marketing company that combines talent and technology to help world-class brands find and connect with their customers. The company blends best-in-class digital marketing services -- including paid and natural search marketing, Web development, social media, research and analytics -- to create integrated digital marketing programs that engage consumers and drive ROI. iCrossing clients include over 40 Fortune 500 companies and such recognized brands as The Coca Cola Company, DuPont, Office Depot, Toyota and Travelocity. Headquartered in Scottsdale , Arizona , the company has 550 employees in 13 offices in the U.S. and Europe . Find out more at www.icrossing.com.

Do you love the challenge of working interactive marketing accounts? Are you driven to exceed client expectations?

If so, iCrossing is looking for a Delivery Director for our Dallas Office.


As a Delivery Director, you would oversee one or more digital client accounts and be responsible for the effective management of all projects associated with the account, the efficient use of resources, and the consistent delivery of high-quality client deliverables at the same time being responsible for the financial performance of the account.

To succeed in this role, you must have interactive marketing experience and a strong understanding of the digital marketing space. You must be a highly skilled communicator, be able to quickly understande client needs, take the worry of delivery from the client and help drive both internal and external teams to success.

Major Job Responsibilities / Accountabilities:

Oversees engagement teams ensuring efficient utilization of resources allocated to engagement
Ensures the successful and profitable completion of many concurrent projects
Acts as point of escalation internally and with the client for all delivery issues related to the engagement
Reports on engagement status and health to Delivery Management Practice Lead and to Client Stakeholders
Documents scope, creates schedule and staffing plan to support deliverable objectives
Negotiates and controls project scope to ensure project profitability
Resolves project issues independently and communicates alternatives to team and client
Determines and communicates project gross profit including expected revenue, labor cost, and other direct costs.
Obtains proper internal approval of client contracts
Assists Client Services and Business Development in contract negotiation
Performs ongoing gross profit management by maintaining estimate at complete of hours, revenue and costs
Acts as point of escalation of issues and project developments for both the team and client
Ensures approaches/solutions are consistent with client/project objectives
Performs ongoing risk management assessment on engagement
Leads cross-discipline team to deliver solutions successfully
Advises client and teams on project developments and implications related to project
Leads both client and team communication activities including weekly status meetings and reporting

Our ideal candidate:

Has 7 to 10 years of project / program management experience
Has at least 3 years within an interactive advertising or digital marketing agency environment
Has experience working in a traditional advertising agency environment is a plus
Understands the nuances of client management, and how to support multiple points of client contacts with various objectives
Has a keen intellect and superior analytic skills
Bright, conceptual and a quick learner - able to quickly assess a situation and generate new insights and usable ideas
Takes personal responsibility for individual development and approaches every situation as an opportunity to learn
Is organized and detail oriented.
Has excellent follow-up and follow-through
Possesses excellent inter-personal, communication and presentation skills
Has excellent conflict resolution skills; escalates issues appropriately
Has a Bachelor's degree is required; an advanced degree is preferred

Apply at: https://www.hirebridge.com/v3/application/applink.aspx?cid=6071&jid=90853

icrossing
Name: JoAnne Davis
Email: Contact
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