The Technical Account Manager is responsible for overseeing all facets of client utilization of the Kenshoo Search SEM management platform. The TAM is ultimately accountable for client satisfaction and ability to leverage Kenshoo Search to drive ROI for SEM initiatives.

The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a consultative approach to addressing client needs.

Background
Kenshoo is a global innovator in search engine marketing technology with extensive industry knowledge. Backed by both Sequoia Capital and Arts Alliance, Kenshoo has offices in US, UK and Israel.

Kenshoo is in a unique position whereby it is new, innovative and exciting. The company is quickly gaining recognition, is enjoying extremely fast growth and provides a very dynamic, entrepreneurial atmosphere to work in. The team is young and vibrant with a work hard, play hard mentality.

Requirements and Responsibilities

2+ years experience in client services or technical project management
MUST HAVE hands on SEM campaign implementation and management experience
Driven to create success through brilliant problem solving, communication, and relentless persistence
Ensure client expectations are exceeded
Organized and methodical, with excellent time management skills
Energized by solving problems and finding opportunities to make a client successful
Ability to understand the a client's business goals, to anticipate future needs and help determine the ideal solution
Technical support and search planning/execution
Provide training to clients to enable them to effectively use Kenshoo technology
Phenomenal communication skills and organized project management
Ability to thrive in a fast pace environment with tight deadlines
Providing an excellent customer experience for all accounts, by anticipating and resolving issues in a manner that exceeds client expectations
Ability to elicit client feedback to help direct continuous improvements for the Kenshoo Search platform
Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs

Qualified candidates submit resumes to bridget.shea@kenshoo.com

KENSHOO
Name: Bridget Shea
Email: Contact
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