Back in grade school, some people used to make fun of the smart kids. We hire them. We hire them because some challenges demand intellect. Some opportunities require curiosity. And some questions are so tired of being answered with the same trite clichés that they're begging for someone with brilliance and an offbeat sense of humor to wrestle with the answers.

We're Avenue A | Razorfish, the world's largest interactive agency. We help forward-thinking companies transform their businesses online. We're more than 1,000 creative minds in 12 U.S. cities and Europe. Each office is filled with opportunities for people who want to invent the digital future. It's a big challenge, but it's a big Internet, and there's work to be done.

We are seeking an entrepreneurial Senior Account Manager to join our rapidly growing Search Engine Marketing team.

The Search Engine Marketing (SEM) Senior Account Manager is responsible for overseeing all facets of his/her accounts. This includes ensuring that we deliver impactful SEM programs that improve our clients' visibility in the search engines as well as meet their return on investment goals. The Senior Account Manager is ultimately accountable for clients' satisfaction with the SEM programs and also is responsible for managing the account team to ensure that individual skills are being developed and best practices are continually being updated and shared across the SEM department. It is the responsibility of the Senior Account Manager to ensure that our clients are educated on new SEM developments and results of any SEM program are conveyed to the client in meaningful ways to their business. It is the expectation that the Senior Account Manager will develop a high-level, operational understanding of our clients' businesses so that the Senior Account Manager will be able to position our company as a strategic long-term resource in the clients' search engine marketing mix.

• Confers with client, utilizing SEM product knowledge and research to understand and/or help determine search marketing goals in order to develop the best search strategy for the client.
• Develops relationships with clients; and builds and nurtures those relationships.
• Creates proposals, presentations and regular reporting, and other documents for client use in the evaluation and approval of SEM plans/programs.
• Uses market research and search engine technology data to work with SEM team members to evaluate, adjust, and redirect SEM team efforts and campaigns as necessary. Also, seeks new opportunities to provide additional SEM services within existing client accounts.
• Directs and manages SEM Assistant. Account Managers in the delivery of all client programs and services, and works closely with the SEM team to ensure that all client deliverables are met and client expectations are exceeded. This includes ensuring internal processes are followed, and that campaigns are being actively monitored and enhanced.
• Ensures the timely renewal of client SEM programs to avoid any interruption in client service.
• Is responsible for filing all required documentation to support revenue recognition and making sure that project milestones are achieved within project plan time-line.
• Works with Director and Associate Director to ensure all client contracts are in place and that pricing is captured correctly. Works with SEM department and other AR | Search departments as appropriate to improve SEM offerings, or internal SEM processes.
• Provide clients and internal department members with industry updates and relative articles.
• Manage all day-to-day client account activities.
• Train, mentor and help Assistant Account Manager grow into the role of Account Manager.
• Performs other duties as assigned.

• Strong customer service orientation and the ability to form long-term customer relationships are required.
• Must possess strong verbal communication skills, including the ability to speak effectively with and before clients, staff or other internal and external groups.
• Strong interpersonal skills, a positive attitude and the ability to thrive in a collaborative agency environment with multi-disciplinary teams required.
• The ability to successfully manage multiple projects in a deadline-driven environment is a must.
• Must be able to organize and prioritize projects effectively and be process-oriented.
• Strong analytical skills and effective problem-solving skills, including the ability to assess situations, evaluate options and make decisions/draw conclusions, are required.
• Must be able to motivate and lead others in the development, direction and execution of Search Engine Marketing Campaigns.

Required Experience:

At Avenue A | Razorfish, the Internet is not a hobby. Technology is not something we dabble in. And digital design is not a sideline while we create print ads or television commercials. We were born digital, passionate about blending art and science, about defying the edge of what is possible. We got to be #1 because we believed -- and still do -- in the power of the Web to transform lives, and brands.

Do you share our passion? Apply to this position, or drop us a line to tell us about yourself.

You can always find us online at avenuea-razorfish.com.

Avenue A | Razorfish
Name: Rebecca Werthman
Email: Contact
Phone:
Fax: