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Next Generation Customer Experience
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Next Generation Customer Experience

3/26/2012 to 3/28/2012

When: 3/26/2012
Where: Las Vegas, Nevada  
United States

Details

Key Topics Covered On The Next Generation Customer Experience Agenda:

  1. Incentives that empower employees to deliver unparalleled customer experiences
  2. Establishing, maintaining and tracking customer experience metrics
  3. Effectively gathering customer feedback to address customer experience gaps
  4. Creating customer experiences that will differentiate your brand from other businesses
  5. Creating a unified customer experience across all consumer touch points
  6. Understanding and engaging with customers using social media and mobile tools
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