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Next Generation Customer Experience
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Why The Need For Customer Experience-Focused Conference: The Next Generation Customer Experience conference is a cross-channel, cross-industry event that brings together senior level executives to discuss innovative customer experience strategies.

3/26/2012 to 3/28/2012
When: 3/26/2012
Where: Las Vegas, Nevada 
United States

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Key Topics Covered On The Next Generation Customer Experience Agenda:

  1. Incentives that empower employees to deliver unparalleled customer experiences
  2. Establishing, maintaining and tracking customer experience metrics
  3. Effectively gathering customer feedback to address customer experience gaps
  4. Creating customer experiences that will differentiate your brand from other businesses
  5. Creating a unified customer experience across all consumer touch points
  6. Understanding and engaging with customers using social media and mobile tools
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