How Client Success Pays Off
Thursday, November 13, 2014
Whether your search and digital marketing firm is looking to raise capital, use equity to purchase an asset, or sell the business outright, the value ascribed to your company is heavily dependent upon your rate of growth.
Revenue growth and profits are essential, but what about the underlying drivers of these assets? Reputation, sales pipeline, the number of reference accounts, employee retention rates, and customer satisfaction scores can all play an important role in the valuation process.
Venture capital and private equity firms are placing greater emphasis on customer satisfaction. Evan Klein, founder and president of client satisfaction consulting firm Satrix Solutions, will share how regularly assessing client sentiment to ensure the company is providing value can handsomely reward you in the long run.
Attendees will learn:
- How to adopt formal feedback programs to establish the value of satisfied clients
- The role of a company’s reputation in the market and its true impact on new revenue opportunities
- Recommendations for using client satisfaction to drive increases in revenue and profitability
Meet Our Speakers
Evan Klein, Founder & President of Satrix Solutions
For over twenty years, Evan Klein has been a pioneer for maximizing satisfaction, retention, and profitability for organizations across the U.S. An enthusiastic champion for voice-of-customer driven change, Evan has counseled dozens of companies on the most effective strategies to continually enhance the customer experience, create a more engaged workforce, and establish a culture of service excellence.
A certified Net Promoter® Associate, Evan works with business leaders to design and implement feedback programs to gather actionable insight from customers, employees, and prospects. His extensive leadership and operational experience makes him a valuable asset for executives interested in capitalizing on customer and employee input to accelerate growth and improve business performance.